Best-Practice Guide #2 — Advanced / Optimisation-Focused Practices

1. Analyse handoff frequency to identify hidden operational friction.

2. Integrate process maps into continuous improvement frameworks.

3. Align workflow tools with documented procedures, not vice versa.

4. Monitor O2C and similar end-to-end processes using measurable flow metrics.

5. Use process maturity models to guide improvement priorities.

6. Address cultural barriers to standardisation and documentation.

7. Model failure paths separately to identify cost-drivers.

8. Apply automation only after stabilising the underlying workflow.

9. Build governance mechanisms for ownership, updates and compliance.

10. Use data from mapped processes to inform strategic decision-making.